Damn Management

The water drama continues....
So now we sit and wait. Wait to see what the people below us will decide to do. I called our insurance company yesterday and he said no claim has been filed and to just sit tight. Okkk.
In the meantime we get a certified letter from the condo management - it's a bill for $125 for the locksmith they had to call to break into our unit. They said that because they didn't have a phone number for us, they were forced to call the locksmith. I wrote them a letter back telling them that "Marty" from their office called only once and left a msg saying she tried numerous times to reach us and has finally found our number on a check we sent them. So my question is, how did she try to reach me numerous times? Obviously I wasn't home...so knocking on my door would get her nowhere. And she says she didn't have my number until after her attempts.
Thing is, they DO have all our numbers. If they would have simply opened up my damn file. In the amount of time it took her to hunt down my check, call the locksmith, wait for the locksmith to get there and break into our place...she could have pulled my file, called me and I would have been there. As far as i'm concerned they can pay the bill themselves.