Water Drama Continues...6 months later

Back in June I flooded the kitchen causing a teeeny little damage to the neighbors downstairs. Nothing super major. Just water down their wall, some on their ceiling. Nothing that required MAJOR fixing. Certainly something John could have easily done. But whatever.. they wanted their insurance agent (State Farm) to look and fix it. Totally understand.. and its their right. They are really nice people too.
After the work was done, the husband called John to come take a look b/c he felt they did more than necessary. John looked..and yep..they tore an unneccessary huge hole in their ceiling and then repatched it.. among other things. Regardless..everything was fixed. I spoke to my agent (also State Farm) and he said not to worry... because really..State Farm can't charge State Farm.
6 months have passed and all of a sudden the wife from downstairs calls up John yesterday worried b/c her agent apparently has been giving them the run-around. I don't have the details of what was said...but it sounds to me like they've been billed for the repairs by whoever came out to fix it.. the whoever that the agent called...and now the agent is pulling some shit. THEN the agent calls John, who tells him to call our agent Eric. THEN today.. I get a call while i'm at work from Hugh Wood.. a claims rep from State Farm. He proceeds to badger and called me Honey. I don't like that. You don't know me and not only that... its unprofessional. I was not impressed. He kept pushing me and pushing me and wanted to know what happened. I told him he can speak to Eric, my agent. He ignored me and kept asking and pushing...and finally I interject and say
Excuse me that happened 6 months ago and MY state farm agent told me that if anyone calls you can contact him.
He says Why is that?
I said because he said so.
I felt like he was interrogating me like the fucking police. I told him that the tenants agent called us yesterday and badgered us well and too was directed to Eric.
He tells me Well this is the first I heard of it, I just got the claim yesterday.
I say, Well, I don't know what to tell you.
He said Was the damage repair over $500?
I said I really don't know State Farm sent someone out to fix it and they did unneccessary things like rip a larger whole in the ceiling.. and that is not my problem. Even the tenants below felt it was not right.
He continued to try and push me in a corner. WTF he says he's MY claims rep yet he's treating me like a criminal. I kept saying You can call my agent. Then I called John who called Eric, but he's out today. So we wait until tomorrow. Nobody pushes ME in a corner....nobody!!! Hmph.